Privacy Policy

We may collect and process the following personal data:

• Identity data: your name, job title, and company name.
• Contact data: your email address, telephone number, and postal address.
• Technical data: your IP address, browser type and version, operating system, time zone, and pages visited.
• Usage data: information about how you use our website, including page views, navigation paths, and time spent on pages.
• Communication data: any information you provide when contacting us via our forms, email, or telephone.
• Project data: details about your website project, budget, and requirements submitted through our quote or contact forms.

We use your personal data to:

• Respond to your enquiries and provide quotes for our services.
• Deliver and manage WordPress design, development, and support services.
• Send you project updates and relevant communications about our services.
• Improve our website, content, and user experience.
• Protect our website against spam and abuse.
• Comply with legal obligations.

We process your personal data under the following lawful bases:

• Consent: where you have given us clear consent to process your data for a specific purpose, such as submitting a contact or quote form.
• Contractual necessity: where processing is necessary to perform a contract with you or to take steps at your request before entering a contract.
• Legitimate interests: where processing is necessary for our legitimate business interests, such as improving our services and website security, provided these are not overridden by your rights.
• Legal obligation: where processing is necessary to comply with a legal or regulatory obligation.

Our website uses cookies to enhance your experience and help us understand how the site is used. For full details on the cookies we use and how to manage them, please see our Cookie Policy.

We share your data with the following third parties, each of which has their own privacy policy:

Google reCAPTCHA v3

We use Google reCAPTCHA v3 to protect our forms from spam and abuse. reCAPTCHA collects hardware and software information, such as device and application data, and sends it to Google for analysis. Your use of reCAPTCHA is subject to Google's Privacy Policy and Terms of Service.

Google Analytics

We use Google Analytics to understand how visitors use our website. Google Analytics collects information such as how often you visit, what pages you view, and what other sites you visited before coming to ours. We use this information to improve our website and content. Google Analytics uses cookies and collects your IP address, but we have enabled IP anonymisation. For more information, see Google's Privacy Policy.

365i (Hosting)

Our website is hosted by our sister company 365i. As our hosting provider, 365i processes technical data (such as IP addresses and server logs) on our behalf to deliver and secure our website. All hosting infrastructure is located in the United Kingdom.

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected:

• Contact and quote enquiries: retained for up to 2 years after your last interaction with us, unless you become a client.
• Client project data: retained for 6 years after project completion for legal and accounting purposes.
• Analytics data: retained for 26 months (Google Analytics default).
• Server logs: retained for up to 90 days.

Under the UK GDPR, you have the following rights regarding your personal data:

To exercise any of these rights, please contact us using the details below. We will respond to your request within one month.

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection. You can contact the ICO at ico.org.uk or by telephone on 0303 123 1113.